Customer Services

CONTACT INFO

Address

77420 Landry Drive, Maringouin, LA 70757

Account Executive: Charles Moreau,225.614.1485, [email protected]

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Troubleshooting / Technical Support

Contact us for help at 866-883-6958; And some common simple fixes that you can try yourself. They may help solve your service issues even faster.  

Pay your bill online

Pay your bill online.

Notices and Legal

Email Issue? To Access your Star email use this link: http://webmail.startelco.net
Or set your email up using an email client on your computer / device. (ie: Windows Live Mail, Outlook Express, Mozilla Thunderbird, Gmail App, etc.)

Star Refund Policy:STAR-Refund-Policy.docx Star Privacy Policy:Privacy_Policy,STAR CPNI privacy Web posting,STAR Do Not Call List,STAR Nondiscrimination Statement Star Network Management Policy:Network_Management_Policies,Louisiana Relay,STAR Acceptable Use,STAR Lifeline Notice Terms of Services and Pricing:DSL Application Safety Info: 
  • The telephone is one of the safest appliances in your home or office. There are, however, a few situations where a telephone user needs to be cautious.
  • Use of the Telephone Near Water The telephone should not be used while you are in the bathtub, shower, or pool. Immersion of the telephone or handset in water could cause electrical shock.
  • Use of the Telephone During an Electrical Storm You should avoid using a telephone during an electrical storm in your immediate area; calls of an urgent nature should be brief. There is a remote risk of a dangerous electrical shock from lightning when using the telephone during a nearby electrical storm.
  • Use of the Telephone to Report a Gas Leak
If you think you have found a gas leak, you should not use a telephone in the vicinity of the leak until the leak has been repaired. The telephone contains electrical contacts that could generate a tiny spark when you lift the handset and dial. While unlikely, it may be possible for this spark to trigger an explosion if the gas concentration is high enough. Star Communications' Internet service can be a wonderful tool for your family's learning and enjoyment. When using the internet, following these guidelines will help keep your family safe:
  • Never give out personal information such as your name, home address, phone number, or school name to anyone in a chat room or on a bulletin board.
  • Remind your children to tell you immediately if something on the internet causes them to feel uncomfortable.
  • Remember that people online may not be who they say they are. Be careful with business transactions as well as personal relationships that you develop online.
Star Communications: 77420 Landry Drive Maringouin, Louisiana 70757