Email Issue? To Access your Star email use this link: http://webmail.startelco.net
Or set your email up using an email client on your computer / device. (ie: Windows Live Mail, Outlook Express, Mozilla Thunderbird, Gmail App, etc.)
For help with technical issues:
Please call us at 1-866-883-6958 for assistance, or:
Here are some steps you can try yourself if you’d like;
Step 1– Check the lights on the top of the SmartRG modem/router to make sure the power, DSL, Internet and wifi lights are on.
Step 2– If the DSL light is off check the phone cord and make sure it is plugged firmly into the phone jack that was initially installed by the technician and then make sure that the other end of the phone cord is firmly pressed into the back of the modem in the DSL port.
Step 3– If the internet light is off but the DSL light is on then turn off the modem for 30 seconds and then turn it back on if the light does not come back up contact your internet tech support.
Step 4– If the wifi light is off then hold down the wifi button for 10 seconds and see if the light turns back on, if the light does not come back up then hook up an ethernet cable to the back of the modem in one of the LAN ports and then hook the other end of the ethernet cable into a computer.
Telephone questions or problems?
Service Office Location
You may apply for telephone service, pay your telephone bill, and other telephone related services at our service office located at:
77420 Landry Drive
Maringouin, Louisiana 70757
If you would like to make a payment by mail. Send your payment, along with your payment stub to:
P.O. BOX 269
Rockland, Idaho 83271
Residential or Business Service (8:00 A.M. to 4:30 P.M.)
To establish new phone service for your home, transfer service to a different address, discuss billing, or have service disconnected:
|Or Call||(Toll Free) 1-800-256-9740|
Repair Service (24 hours a day)
|Local Directory Assistance||1 + 411|
Assistance in Calling
|For Bellsouth Operator||0|
|For AT&T Operator||00|
Underground Cable Locating Service
|Or Call from anywhere||(Toll Free) 1-800-256-9740|